Customer Terms & Conditions

These Conditions apply to all Customers and form part of each contract entered into between Guest Porter and a Customer. Each Customer enters into a contract Guest Porter when it uses this website to make a booking.

1. The Company

1.1 This website is owned and run by Guest Porter Ltd (Guest Porter ) of 48 Blandford Street, London, W1U 7HU, registered number 12056360 email: info@Guestporter .com, web: www.Guestporter .com, tel: +44 0207 487 3405

1.2 Guest Porter makes available a website so that Customers can book Luggage and grocery.

2. Bookings

2.1 Customers may book pick-up and delivery of luggage via this website at any time. Customers are reminded to check our hours of operation prior to booking. To book delivery through Guest Porter , Customers must register to create a Guest Porter account and thus become a member. Please see the website terms and conditions, which govern access to and use of this website.

2.2 Each Customer agrees to provide accurate, current and complete information during the registration process and to update that information as necessary to keep it accurate, current and complete. Guest Porter reserves the right to suspend or terminate a Customer’s Guest Porter Account and access to this website if any information provided proves to be inaccurate or incomplete. Each Customer is responsible for safeguarding his password and agrees that he will not disclose his password to any third party and that he will take sole responsibility for any actions under his Guest Porter Customer Account, whether or not he has authorised those actions. Each Customer must immediately notify Guest Porter of any unauthorised use of his Guest Porter Customer Account by emailing info@Guest Porter .com.

2.3 When placing a booking, each Customer will be asked to provide certain information, such as: i) dates and approximate times for arrival into London, ii) number of bags required to be delivered and iii) the address of their homestay in London any relevant notes to the order. In addition, each Customer will be asked to provide customary billing information, such as name, billing address and contact details. Each customer will also be asked to provide payment card information to a third party payment provider and each Customer’s payment card will be debited at the time of booking. Once payment is confirmed, a Customer’s booking transaction is complete, and the Customer will receive an e-mail confirmation summarising his confirmed booking. All payments by Customers to Guest Porter will be processed through the Stripe online payment system, unless clearly stated otherwise. Payments made through Stripe will be subject to their automatic fraud checks. Please see for more information.

2.4 Customers are reminded that storage must be booked through this website. Hosts are not permitted to accept cash payment in store and Customers must not attempt to pay for storage in cash. Doing so breaches these terms and conditions and as a result invalidates the insurance that the Customer would otherwise benefit from, see Condition 6 “Insurance” below.

2.5 The fees for each transaction are displayed in the pricing section of this website and are stated inclusive of VAT. Fees are charged on per piece of luggage and Guest Packs have their own pricing, so if a Customer fails to comply with his stated storage and collection times, additional charges may be debited to his payment card.

3. Storage

3.1 This website provides our times of operation, including the time for delivery to the Homestay, being 6pm each day and Customers are responsible for checking that these suit their booking plans. When a Customer books and pays, a contract arises between Guest Porter and the Customer under which, among other things, Guest Porter or its subcontractor will deliver the lugage to the Customer in the same condition in which they were delivered at the time and on the date stated in the booking.

3.2 Each Customer will comply with the security arrangements specified by Guest Porter , including the provision of proof of booking and proof of identity, inspection of the luggage stored, sealing of bags and/or photographing the luggage to record condition. Unless specifically agreed by Guest Porter at the time of booking, only the Customer which hands over the luggage may collect that item.

3.3 Guest Porter is responsible for any damage to, or loss or theft of, any items once they have been collected and sealed by our Guest Porter upto a value of £1000 per bag.

4. Prohibited Items


  • Explosives, fuel, hazardous or flammable materials
  • Pesticides, toxic chemicals, pollutants, waste of any kind
  • Firearms, ammunition, illegal drugs or other controlled substances
  • Stolen goods or other contraband
  • Perishable food items, spoiled food, living or deceased plants or animals, infested or otherwise contaminated items, damp or mouldy items
  • Radioactive materials, items which emit fumes or other strong odours
  • Cash, fine art and securities

GUEST PORTER may remove and dispose of any item stored that breaches this Condition without notice to the Customer and without any responsibility to the Customer. Guest Porter may also report to any relevant authority any illegal or suspected illegal activities of the Customer or any hazardous item stored. The Customer agrees to release and indemnify the Guest Porter from and against any and all liability relating to the removal and/or disposal of items in accordance with this Condition, or the Customer’s breach of this Condition.

5. Cancellations and Refunds

Customers may cancel a booking by giving written notice to info@Guest Porter .com, or by speaking to a member of the Guest Porter team. Cancelled bookings will be fully refunded as long as notice is given 24 hours before the time and date of the booked pick up time by Guest Porter . If Guest Porter is unable to fulfil a booking, then a member of Guest

Porter ’s team will notify the Customer and provide a refund or, if the Customer requests, arrange delivery with an alternative Host.

6. Insurance

6.1 Guest Porter has, at its own cost, arranged insurance that is provided by GUARDHOG, underwritten by Hiscox Limited, a global insurer with an A+ rating by Fitch. GUARDHOG is a registered trading name of Insurance Tailors Limited, a company registered in England and Wales number 5928330, registered office at 1a May Road, London, TW2 6QW. Insurance Tailors Ltd is authorised and regulated by the Financial Conduct Authority.

6.2 If as a result of a booking a Customer’s bag is damaged or stolen, and that theft or damage is directly caused by Guest Porter or any company or person employed or subcontracted to Guest Porter under a booking that satisfies these terms and conditions (including Condition 4 “Prohibited Items” above) and the insurance policy general terms and conditions, then the Customer will be able to claim on Guest Porter ’s GUARDHOG insurance policy.

6.3 In the event of a claim for theft, loss or damage to a Customer’s bag, the Customer must inform GUARDHOG as soon as it becomes aware of a claim. The number to call is 0207 199 6610.

6.4 Please note that the amount you, the Customer, receive in the event of a claim may be subject to deduction of an excess (not exceeding £150) and may be subject to other limitations and exclusions in the insurance policy. For example, the insurance does not cover any valuables, including electronics, fine art or money stored. Please also be aware that we can only cover theft of luggage as a whole, not individual valuables within your bag. We always encourage travellers to lock their bags while travelling, especially when storing valuables. Any Customer may ask Guest Porter for a copy of the policy wording and policy summary if he or she has any concerns. The insurance covers each bag up to a value of £1000 per bag.

6.5 Guest Porter recommends that Customers check their own insurance, if they have it, because standard travel and contents insurance policies may cover an individual for theft, loss or damage to his personal property even when stored elsewhere, particularly if the relevant insurer has been notified appropriately.

6.6 Guest Porter ’s liability for any loss or damage to any bag stored or in transit will not exceed £1000 or, if greater, the amount of any additional insurance purchased by the Customer. If the damage to the bag exceeds £1000 in value, the cover is capped at £1000 and Guest Porter nor our subcontractors shall be liable for the additional damage.

7. Governing law and other general provisions

These Conditions and any non-contractual obligations arising out of or in connection with them are governed by, and will be construed in accordance with, English law. The English courts have jurisdiction to settle any disputes that arise under these Conditions. Nothing in these Conditions shall constitute a partnership or joint venture of any kind between Guest Porter and any Customer or constitute either party the agent of the other for any purpose.